Terms and Conditions

Shipping and Delivery charges

1. Where do you deliver?

   We deliver to Singapore only.

2. What is the currency that you are using to process my order?

   All orders are processed in Singapore dollars (SGD).

3. How will you inform me when I have placed my orders?

   We will send a confirmation e-mail about your orders to your personal e-mail address. Upon checking our inventory, we will send a second email on the estimated delivery schedule. Once delivery schedule is confirmed, we will send a third notification email to you.

4. How many days will it take to deliver my order?

   You will receive your order within 2-5 working days of receiving your confirmed orders.

5. What are the delivery charges?

   Delivery charges are on a flat rate basis, which will be $7 for all locations in Singapore. They will be included in your online order quotation. However, if you purchase SGD80 or more in a single transaction, you will be entitled to our free delivery service.

6. What are the payment methods available?

   Currently, we only accept credit card payments (Visa or Mastercard) and PayPal for your online transactions.

Return Policy

1. Damaged or Defective Items

   If an item you receive is damaged or defective due to manufacturing problem, you can return the item by mail for a full refund. Return address: 100 Tras Street #16-03, Amara Corporate Tower, Singapore 079027. Merchandise must be returned within 3 days. Merchandise not returned within 3 days will not be entertained.

2. Error-Related Refunds

   If there is an error on our part related to your order, we will issue a refund accordingly to your order.

3. Refund is not accepted if the item has been damaged or made defective by customers.
4. No cancellation is allowed once customer make payments to our products .

Order and Tracking

1. What should I do if my order does not arrive?

   If your order does not arrive after 5 working days, please contact us through our enquiry page and quote your delivery invoice number.

2. What should I do if I missed my delivery?

   All deliveries will be attempted once. Subsequent delivery attempts will be subjected to additional charges to be borne by the customer.

3. Can I deliver my order to another address apart from my mailing address?

   Yes. You can deliver to another address by indicating the destination during check out.

For any further assistance, please send us your enquiries.